Position information:

Type of contract : Permanent

Job type : Full time

Level of experience : 1 to 3 years

Location : XXXX

Job descritpion:

We are looking for our future Brand Ambassador: you will have the following responsibilities:

Sales and customer relations :

• Welcoming customers and making yourself available to them
• Making sales in compliance with the company's sales protocols
• Establishing a relationship with customers in order to identify their needs and/or
suggest silhouettes
• Building customer loyalty by providing quality support and offering all of Soeur's
services
• Being familiar with and mastering the particularities of the products and the
collection
• Managing customer feedback and ensuring customer satisfaction
• Taking action to develop turnover
• Analyzing sales targets/sales indicators and defining appropriate action plans
• Implementing and monitoring sales initiatives

Develop sales :

• Setting up and thinking about sales events (challenges, etc.)
• Managing day-to-day sales, implementing and monitoring sales initiatives
• Analyzing sales targets/sales indicators and defining appropriate action plans
• Sharing information and analyzes with all colleagues

Respecting visual identity:

• Positioning products in line with merchandising recommendations
• Producing and commissioning shop windows according to recommendations
• Raising awareness and supporting the team in terms of visual merchandising
performance
• Constantly ensuring the quality of the sales area : cleanliness, labelling, storage of
booths, posting, surroundings, etc.
• Constantly ensuring that products are displayed correctly: space on hangers, fall,
folding, position of labels, neatness of interior silhouettes, etc.

Managing merchandise/ products

• Checking all deliveries and the conformity of delivery notes
• Planning, organizing and optimizing the storage of products in stock
• Ensuring the presence of all recommended references on the sales floor
• Preparing and contributing to inventories
• Carrying out merchandise transfers
• Identifying and returning faulty goods
• Fighting shrinkage
• Identifying stocks and anticipating shortages in order to optimise stock levels

Managing cash flows

• Carrying out all cash movements in compliance with internal procedures (opening
and closing cash registers, collection, transfer to bank, cash float)
• Ensuring that all team members comply with these procedures
Team management :
Leading, informing and training
• Integrating new staff by training them on the fundamentals of the job
• Leading and mobilizing the team around the outlet's objectives and all sales
indicators
• Sharing messages from management
• Disseminating information and mobilizing internal communication with the
company's existing tools
• Identifying your team's strengths and areas for improvement
• Training, supporting and monitoring the sales team on a daily basis (setting
objectives, implementing and monitoring action plans, encouraging, rewarding,
coaching, etc.).

Managing human resources

• Organizing schedules and adapting working hours to suit daily and seasonal
fluctuations in activity
• Recruiting sales assistants and assistant managers
• Managing the planning and administrative aspects of human resources
• Respecting the allocated hours budget
• Respecting and ensuring respect for employment law and internal regulations
• Managing conflicts: reporting all disciplinary matters to your line manager

Profile required

We are looking for a passionate brand ambassador to provide high quality customer service by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products with high quality service by meeting their needs and expectations.

What the house offers you:

• A corporate culture based on the values of Excellence, Creativity and Commitment

• An adventure in which you can grow and learn, with a wide variety of missions and real prospects for advancement

• A collaborative and caring work environment

• Preferential discounts on our products

• Reimbursement of part of your transportation costs

If you recognize yourself in this job offer, and would like to seize the opportunity to join a fast-growing brand with strong human values, don't hesitate, join Team SOEUR!

Sœur is committed to promoting diversity and inclusion at all levels